Chinese Old Man Who Cannot Speak English

I was working in the counter at Terminal 2F departure, and one old chinese man came to me asking for help. I helped him call the Call Center of Cathay Pacific because he was just left by the airline, and he barely could speak Bahasa. The old man looked like an underprivileged man (at first) until finally he gave his Cathay Executive Frequent flyer Card  and his old Nokia Phone and number to call requesting to set new flight for tomorrow afternoo.

I then called and mentioned the card number belonging to him. I told the CC officer that this old man was left the flight by CX 776 departing from CGK-HKG at 14:30.

After taking a few seconds, the CC officer arranged new ticket for him with additional payment only around 1,5 Million rupiah. I was surprised actually because having left by the airline because of passenger's mistake, usually can cost us like buying new ticket totally (not too mention the airport tax up to 20% from the original price). Lucky him, he just needed to pay approximately a quarter of the normal price to HKG.

But, there was another problem, since his phone was not a smart phone, how could he knew that his ticket was bought? So, I used my email in order to let the Cathay officer send him the itinerary. Then, a few moments later, there was a new email came in. Yes, it was his itinerary.

However, again, how could I forward this itinerary to him?since he could not access the Whats App by using his old Nokia Phone?The answer was, so I ran to my office and printed them for him. yeay!

After all the process was done, the chinese old man then called his driver to pick him up at the airport. Before leaving he gave me 50K rupiah, but I refused because it is forbidden according to my SOP.

Lucky me to refuse that money because my junior Manager at that time saw what we did. lol.

PS: Actually, I met lots of Chinese guys here that could not speak English, so I usually interact with them through Google Translation. Sometimes, I wonder how could they survive to stay in the country where most people do not speak like the way this Chinese do.